Returns & Refunds

Tell us within 2 days

To return an item, contact our support team within 2 days (48 hours) of delivery at luckyducksoff@gmail.com or +91 70103 97690, or through the Contact page, with your order number and the reason for the return.

Return requests raised more than 2 days after the date of delivery will not be accepted.

What can be returned

Refunds are issued only after the item passes our quality check (QC) when it reaches us. To pass QC the item must be:

• Unused, unworn and unwashed, with no stains, odours (including perfume or deodorant), pet hair or damage
• Returned with all original tags attached and intact
• Returned in its original packaging, with anything that came with it

Items that fail the quality check will be sent back to you and no refund will be issued.

Return shipping charges

Return shipping charges will be deducted from your refund amount. The charge depends on your pincode and the courier; we tell you the amount when we approve your request.

Original shipping charges and any Cash on Delivery handling fee are not refundable.

Damaged, defective or wrong item

If your parcel arrives damaged, or you receive a defective or wrong item, tell us within 2 days of delivery with clear photos (and an unboxing video if you have one). In these cases we do not deduct return shipping, and we offer a replacement or a full refund once the item is verified.

Rare Pieces and hand-finished items

Rare Pieces are hand spray-painted and hand-detailed, so small variations in colour, fading and rhinestone placement are part of the design and are not treated as defects.

How refunds are paid

Once your return passes QC, we process the refund within 2 working days and email you a confirmation.

• Prepaid orders (UPI, card, netbanking, wallet): refunded to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show it.
• Cash on Delivery orders: refunded to your bank account or UPI ID, which we will ask you to share.

The refund amount is the price paid for the returned item(s), after any discount applied to them, minus return shipping charges.

Exchanges

We don't run direct exchanges right now. If you need a different size, return the item as above and place a new order for the size you want.

How to start a return

1. 1Email luckyducksoff@gmail.com (or use the Contact page) within 2 days of delivery with your order number, the item and the reason.
2. 2We reply with approval and pickup or self-ship instructions.
3. 3Pack the item unused, with tags on, in its original packaging.
4. 4After QC we confirm and process your refund.